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M2 AUTOMATION
6067 Corporal Lane
Boise, ID 83704
208-853-3411
www.m2security.tech
City of Rexburg - ID - City PSA Expansion
SCOPE OF WORK
Date: 07/16/2024
M2 is pleased to provide you with a proposal to expand the Professional Service Agreement to include the
existing 24 Avigilon cameras that are not being replaced with the major project.
Upon approval of this proposal all aspects of Rexburg's cameras and access control system will fall under an
M2 PSA with exception of the VM server hosting the cameras. Post conclusion of the major project, we can
assess any necessary server needs and incorporate the server(s) into any future PSA project if necessary.
However, with a VM environment, we would need the hardware completely dedicated to security applications
and not carry any City production VM servers.
Equipment to be added to the PSA:
Name, Location, Model Covered
115-City Hall (Northwest Parking Lot) City Hall Northwest Corner 24C-H4A-3MH-270
117-CityHall (Back Alleyway) City Hall Southwest Corner 8.0-H4A-B01-IR
121-CityHall (BP & Z Lobby) Building Planning & Zoning Reception 6.0C-H5A-DI-IR
122-CityHall (BP & Z Hallway) Building Planning & Zoning Hallway 6.0C-H5A-DI-IR
131-CityHall (Hatchery) Hatchery SW corner Ceiling 6.0C-H5A-DI-IR
132-CityHall (MakerSpace) Maker Space 6.0C-H5A-DI-IR
215-AnimalShelter-E (Front Lobby) AS Front Lobby 5.0L-H4A-DI-IR-B
221-PD Training Parking/Gate PD Training NE Corner 24C-H5A-3MH
231-EvidenceBay PD Training Center NE Corner 5.0L-H4A-B01-IR-B
232-EvidenceBay PD Training Center SW Corner 5.0L-H4A-B01-IR-B
417-Shop (FuelSys) PW Shop East Side 5.0L-H4A-B01-IR-B
433-WWTreatment (Screw Press) Dewatering Building West inside 5.0L-H4A-B01-IR-B
451-WWLayYard WWT Bio Salts Building West side 5.0C-H5A-B02-IR
452-WWLayYard WWT Bio Salts Building West side 8.0C-H5A-B01-IR
514-Rexburg Rapids (5MP Tower) Pool Slide tower looking down 5.OL-H4A-BOI-IR
520-RexburgRapids (Comp Room) Rexburg Rapids Comp Room 3.00-H4A-B01-IR-B
531- Roma nceTheater (Front) Romance Theater SE Lobby corner 6.00-H5A-DI-IR
532-RomanceTheater (Lobby) Romance Theater NW Lobby corner 6.00-H5A-DI-IR
533- Roma nceTheater (Concessions) Romance Above Concessions Desk 6.00-H5A-DI-IR
537-RomanceTheater (Basement Bathrooms) Romance Theater Bottom of Stairs 6.00-H5A-DI-IR
561-BikePark (West) Bike Park Light Poll 6.00-H5A-BO1-IR
562-BikePark (North) Bike Park Light Poll 6.oC-H5A-BOI-IR
563-BikePark (South) Bike Park Light Poll 6.00-H5A-BO1-IR
564-BikePark (East) Bike Park Light Poll 6.00-H5A-BO1-IR
Professional Service Agreement
A Different Way to View Security
WHAT IT IS
Rather than purchasing equipment, our Professional Service Agreement (PSA)
option allows our clients to purchase a service that achieves the overall security
ED goal. All services provided by M2 under our agreements have lifetime labor and
technology guarantees as well as selective equipment guarantees. Our PSA clients
are paying for an outcome. We have found that our clients buy a solution because
they want to solve a problem that protects people, privacy, assets, and data. Our
PSAs offer solutions to these problems in the form of a professional service.
HOW IT WORKS
Instead of purchasing a camera to provide visibility in an area, our client purchases
the visibility that same camera produces. After 12 months, the client has the option
to opt out of the service agreement and elect to purchase the equipment onsite, if
desired for S1.00, or continue coverage of the area. If the camera fails, M2 will
replace the camera at no cost to the client (if under warranty or a premium
agreement). Additionally, updates to the system's technology, training, testing, and
compatibility are included in the agreement's overall cost.
WHO IT'S FOR
These agreements are designed for government -type entities specifically and have
all the non -appropriations clauses necessary for our clients to engage. Contracts
are 12 months and auto -renew. Under a PSA, RFPs are optional and have been
utilized by a few of our county, school district, and city clients.
THE SYSTEMS
We select these systems based on ease of use for our clients, a single platform for
administration and utilization, and to meet the planned long-term goals of our
clients. Because we offer a business model that put the onus of service failure on
our shoulders, we select high -end equipment meant to last for years. This focus on
quality benefits both our client and M2's interests in the long run.
PSA S U P PO RT PACKAGES
Response - Acknowledgement of the issue by an M2 support or service technician.
Critical Issue - The outage of a critical device resulting in a life safety issue.
Non -Critical Issue - An outage that does not result in a life safety issue.
Resolution - An action plan to resolve the issue.
Standard Advanced Premium
Labor Warranty Lifetime of the agreement Lifetime of the agreement Lifetime of the agreement
Lifetime of the agreement
Parts Warranty 5-Years 5-Years Equipment Refreshed Upon
Failure -or- Every 10 Years
Security Updates
Service Parts Availability
Response Times
After-Hours/Holidays
Training
Lifetime of the agreement Lifetime of the agreement Lifetime of the agreement
Dependent on market
Business hours call
availability
Next business day response
time
2-business day critical issue
resolution
5-business day non -critical
issue resolution
Standard emergency rates
Dependent on market
Available within 24 hours
24/7 call availability
24/7 call availability
2-hour response time
2-hour response time
24-hour critical issue
8-hour critical issue
resolution remote or onsite
resolution remote or onsite
3-business day non -critical
2-busieess day non -critical
issue resolution
issue resolution
Included Included
Lifetime of the agreement Lifetime of the agreement Lifetime of the agreement
Support & Administration Lifetime of the agreement Lifetime of the agreement Lifetime of the agreement
***Remote access required for additional support packages***
***M2 documents and retains administrative rights to the equipment in this proposal. Upon request from a client, we can provide designated
individuals administrative rights to the system with the signing of a separate Release of Liability document. Any issues created by on individual who
has been permitted administrative rights will, as a result, become a billable event.***
M2 Automation Installation Standards
WHAT TO EXPECT
Enclosures
All wiring for access control, jail control, or other types of enclosures housing M2 equipment will be installed in EMT.
The wire will not be exposed for any part of the wire path.
All termination points will be labeled with a printed label. The label may be either on the wire or on the inside of the
door of the enclosure. If a numerical value is labeled on the wire, then the number will correspond to the
documentation of the site and the printed documentation will be left in the enclosure.
Data Racks
All wiring will be neatly managed with Velcro. Plastic cable ties are not to be used in any visible parts of the wire path
for data cabling. Cables behind a patch panel will be labeled with a numerical value that corresponds to the site
documentation. Cables that are terminated directly at the network switch will be labeled with a printed label indicating
the device that they connect to.
Patch panels should be used on a case -by -case basis, considering the potential scalability of the site. All patch panel
ports will be documented, and the printed documentation will be left with the equipment.
Patch cables will be labeled at both ends with a printed label indicating the device that it connects.
Wire Path
All wire will be run in accordance with the NEC. There will be no visible wire outside the data closet. Any wire that
cannot be ran within a wall or a ceiling will be ran inside of EMT for aesthetics and security. Wire ran in attics or ceilings
will be supported and neat.
If EMT is to be used in a sensitive area such as a detention cell or other area where detainees may be able to access it,
the EMT will be ran in such a way as to make it as difficult as possible to tamper with and it will be supported with
security screws placed approximately every two feet.
End Devices
EMT may be used to run wire to end devices such as cameras, access -controlled doors or other M2 devices. Wiring
will not be exposed except for some data antennas where the design does not allow for the concealment of the wire at
the end of the run.
Flexible conduit will only be used when necessary to facilitate the installation of equipment in challenging
environments and only for as short a distance as possible.
Any additional labor such as painting EMT, installing a client -requested specialized wire run or any other types of
work not explicitly stated in the above standard, or the signed scope of work will be billed at M2 hourly rates as well
as any