HomeMy WebLinkAboutPublic Portal Update 2-6-2018Public Portal
For Online Building Permit Applications
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“Public Portal”
Online Building Permit Submittals
24 Permit Types
9 Permit Types active in Portal (38%)
Focused on Single Discipline
(i.e. Mechanical Only)
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Paper Submittals:
Duplicating someone else’s work (redundant)
Trying to read someone else’s handwriting
Blank sections
Keeping track of the paper version
Need to scan in order to have digital copy
Call to collect payment
Etc.
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Public Portal:
Applicant fills out information
removes redundant data entry
removes confusion with handwriting
Requires applicant to fill out every section
removes blank sections
No need to track paper
Digital reports are generated easily
Payments are made online
Applicant can check status online any time
Applicant can request inspections online any time
Etc.
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Advantages of Public Portal for Applicant
Public Portal doesn’t require the applicant to do any more than before.
The applicant still:
Fills out an application
Makes payments
Requests inspections
Instead of waiting on office staff to enter data into system and call for payment, by the time applicant has turned in an application, data is in the system and payment has been made.
Public Portal helps the applicant by:
Significantly reducing wait times
Allowing them to see progress of permit
Allowing them to be proactive
Saves up to 30% of applicant time
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Advantages of Public Portal for Office Staff
Public Portal reduces redundancy and tracking needs by:
Eliminating need for manual data entry
Eliminates paper tracking and storage
Empowering applicant with information directly instead of spending time answering phone calls
All the data input is provided by the applicant. Applicant can also see status of their permit at any time, thus reducing the number of phone calls office staff receives about permit
statuses.
Public Portal helps office staff by:
Reducing data entry
Reducing time spent answering questions
Reducing time spent taking payments
Saves 50%+ of office staff time per permit
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Next steps:
Add more case types!
9 of 24 of permit types are currently active in the public portal. (38%)
We are working to add more permits and expand our services.
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